I just got my first bill and guess which one it was? I told her this and she explains that must be a mistake through a local retailer, but thanks for pointing it out! From bad to worse I guess it is. I live in Moreno valley, California. Their email is the slowest that I have ever used through a browser with times I can not even log in. The speed increase is useless as there is almost no available bandwidth during peak hours.
There are also intermittent every second lag spikes throughout the 11am-1pm timeframe Central time zone almost daily. Does that make sense? I have heard horror stories about Spectrum TV, but their internet service is actually good. I actually had no technical problems to speak of. They say theres no modem fee but yet I get billed for using theirs.
As always thanks Time Warner. I tried to sign up with Spectrum but they had a glitch in the system. No worries said they would fix it and call me back in 24 hours. Now they are saying maybe they will call me back 6 days from now.
This is just to sign me up not set up Internet service. Thanks for wasting my time. Going with someone else. I wish Google would get back on their fiber wagon and start spreading unified fiber internet and tv service again. Why do they keep raising prices and service is not very good. Get it together Spectrum. Getting to be to expensive to watch TV anymore:.
Looking at the list of approved modems, not a single one is compatible with voice. Telephony modems supporting docsys 3.
Customer service is extremely inconsistent. Each time you call, you will be told different things that conflict with previous calls. I was told a tech could come out and install an adapter to separate voice from data. Next call claimed there was no such device. This is my favorite, though. Want to upgrade your speed? To upgrade from 60mbps to mbps! Try looking at the reviews on their own website. You will scroll through long strings of 1 stars before catching a 3 star.
Everyone wants the same thing.. Internet goes out at least 3 times a week and is currently out now for me. I would rate them a 1 start for high speeds at most. They have the worst customer service. Called to inquire pricing. How rude! Get better people to work there!!! Definetly will not be getting any type of service with them. After over 5 years I canceled my high speed internal, cable, phone and security.
Their unwillingness to admit that its even possible to make a mistake there or to be willing to correct it to keep a customer it just sad. I recently canceled services after moving to a new home.
When I called Spectrum to cancel services, I requested the option to mail my equipment to Spectrum and was told that I should deliver the equipment to a Spectrum location since I was local. After a week of trying, I contacted Spectrum again and explained that I was unable to make it to a Spectrum location during business hours as my work hours made it impossible.
Once again, I requested to mail my equipment. I was told that I could mail the equipment, but Spectrum would not send me boxes since my account was already closed. I mentioned that I requested to mail the equipment before closing the account and was told there was nothing that could be done since the account was now closed. If Spectrum is not willing to work with costumers to return equipment via mail, they should have better business hours for working costumers needing to drop off equipment at a store location.
Spectrum will not fix my cable. I have made 18 phone calls just in the past two weeks and spent hours, yes, HOURS on the phone trying to get this resolved. Last, I spoke with a supervisor, Mariana Kroger guessing spelling from the Melbourne office and was assured at least a phone call by yesterday.
I still have unwatchable cable and zero communication from this company. Get yourself a Roku or something. This is the worse cable company ever.
Integrity is not a core value of the company. I had to call 4 times before I was able to get in contact with a supervisor. Considering I had multiple service calls and Jennifer the supervisor was very insensitive to the amount if interruptions in service I had and did not honor what was initial offered to me. I totally agree with your opening statement. Charter Spectrum has definitely made Time Warner Cable into something worse. Thought I get it, it is disappointing not getting the expected speeds you had paid for.
The speed fluctuates atbetween all times and every time we test we get a completely different reading. Hopefully it solves my problem. If not, then I will just have to wait till some day when fiber comes here, if it does ever come. I wouldnt refer them to anyone, find a better deal folks, this one sucks.
NY state has 3 more years under Time Warner cable. Who do i make my check out to TWC. I had 2 techs there level 3 techs come to my home for slow and outage of my internet still happens. Let go to cable I have 6 channels including the spectrum news channel these channels you get a black screen.. No sound. Charter Ceo made 99 M in Charter and bright house still going through the FCC. Why should any customers pay for poor service at full price.. I believe the The Basic package has fewer free channels than Dish or Direct.
As a former Dish customer I know that is a fact. The internet speed is excellent. The draw back is that if bundled when one service goes out you loose tv, internet and phone. It has been a total pain in the butt since installation. Until the TWC takeover, there were speeds of 6mbps, 15mbps, 50mbps and up to mbps. Personally, I think the cable companies should be forced to breakup into hardware cables and service, just like electric companies. We live in a community of low income families. How screwed up is that.
Think long and hard if you want to sign up with these losers!! Their services internet is slow and sucks trust me on that! TWC seems to be getting worse since becoming Spectrum. Had 2 outages in 5 days, may have to call Frontier back This is not acceptable! I moved my daughter from Atlanta to westchester calif to start a career with a consultant firm, which require her having access to a wifi connection, and after proving that she Is the new tenant in the apartment, service is still being denied, ordinarily if another service provider was available we would be there, subsequently if her job is terminated because of her failure to do what is expected of her, this will not be the end of this story.
Also they upped my monthly bill with 10 dollars without any notice or my consent. This reallly dissapointed me. I tried to cancel my service with Charter. They continued to charge me for four months until I caught on. Their marketing callers kept telling me that I was nolonger being charged until one of them slipped and mentioned that they had also double my monthly rate. So, this might not be a long-term issue. Honestly, my biggest complaint with Charter Spectrum is they keep calling me trying to sucker me into the bundle package.
Most likely if your having service issues with all lines of business 1. Your sharing a node with to many customers attached which at that point you can try an fight with the FCC or find another provider.
Absolutely abysmal service. They continually throttle my internet speeds. Their equipment is old and outdated. The entire company and service is pathetic. Amazing how a business monopoly can keep a shit company like this on top. How can Los Angeles have such crap internet? My internet through Spectrum has been beyond unreliable since March I have outages multiple times a day.
There is rarely a day that I have internet for a whole day. I am waiting for Google to come to my area. My name is Blanca sulen. I report this morning a problem with my DVR it got burned. I set up a phone call with the supervisor. And was an hour ago and I still waiting. And I hope mr supervisor take the time to call me. Does this mean every year the price goes up? As a Verizon DSL customer, but not for long as they are discontinuing it, my cost has not increased since I first got it, more than 15 years ago!.
FIOS is not a good choice as many people are finding out. When you need customer support or tech support you speak with someone in India!.
Guaranteed the same thing is going to happen to FIOS when the next internet service upgrade comes along!. If what you say is true, then Spectrum is violating the law by false advertising and leaving themselves wide open to massive law suits. If you move and have them install service at a new address, they still consider you an existing customer.
They have made it much easier to file against phone, cable companies and internet providers on their web site. I fought with Qwest a year over a monthly charge of a service we never had and within a month had apology letter from qwest and 6 months of no bills to make up for it. Even just telling a customer service agent with whichever company you are having problems with, that you are going to file online with the FCC and their attitude usually straightens right up.
Their employee in Overland Park,ks. She said my credit score was bad. My credit score is over Add to tat their equipment is twenty years old and every time we have a little thunder, I lose TV and internet. I have twice called about the problem but nothing. Now after the latest storm I have to wait 5 days for repair. What ever you do stay away from these liars and incompetents hired by Spectrum.
My husband and I tried Charter services for the first time when moving into our new home. For several months, we had minimal problems. However, over the past month we have experienced highly intermittent internet service that become very unreliable — meanwhile we continued to be charged for the service. I called several times to see what could be done and received very poor customer service. After making several calls, we have decided to shop for other services.
I would not recommend Charter. I have had spectrum about 3 months and my bill went up about 20 dollars for the same thing I had with twc I do not like spectrum and they are going to lose a lot of customers. I will cancel my service soon. Since Spectrum bought out Brighthouse the service has gone down the tubes.
Features on TV are hard to use and unreliable. Internet has had more outages in a week than years with Brighthouse. Spectrum has horrible connectivity and worse customer service but still try to tout themselves as fast. I wish I could get away from them. I had a time scheduled pm at technician text 5 minutes away, my son went to 1 entrance and I to the other entrance to wait for him to arrive, and technician never showed up but told his dispatch that we was not home.
Now telling me to wait a whole week because they have no open schedule for something that was there fault. Was getting internet because my mother has a pace maker and needs internet to send her heart information in and this is how rhey treat people. Very angry and dissatisfied already!!! I HATE spectrum. Service is interrupted at least x a week. They send techs but never do anything but bandaid the problems. Best internet, cable and phone I could ask for with a very affordable price for all three!
I can now speak to my family in Canada for free with the landline. Fast internet and all my channels for the price of one. Thank you Spectrum! Just got my bill and I am very satisfied for all three services for 1 affordable price. Highly recommend! No contract and do not plan on ever canceling!
Thank you Spectrum. We got charter a few years ago, had a few problems with equipment which seems to be a regular thing or service as usual, while having the service for 3 years i think the biggest complaint we have had was equipment failure, have to go in exchange box so on, Then one day lighting struck a tree in our neighborhood , knock out a few house, the house it hit tore siding off the house and blew the charter box off the wall, long story short with in 3 days everyone on the block was up and running but our house.
The last tech for house came said there is nothing more they can do it is at pole, so finally we said screw it called ask them to disconnect service, next day i guess they had the pole man showing up again he said he would look at it for the 4th time, We told himm no we already called we just want it shut off, the guys house that got struck by lighting is up and running be we are not , he been up running for 3 days, he said i found the problem and fixed it are you sure done wanna keep it, said nope shut it off were going to check out ATT , he said ok,.
Before he left our yard we have a phone line that has nothing to do with charter running to our garage that isnt attached to house line goes across yard about 50 — 75 feet attaches to garage then head to pole, i had my cat 5 cable attached to that phone line , anyways , he cut our phone line left like 8 feet hanging off the back of our house, and took all the rest with him i assume , is no longer in our yard, but my cat 5 cable fell he just left it laying in the yard, i excepted nothing less from the type of service we were receiving was insane.
Anyways like 6 months go by we just said we were done with TV is nothing but the same garbage anyways seems like is on a loop, Had another family member decide she wanted to get her kids Internet, because it is all they use there phone for anyways,. SO not even 4 days ago we called charter they talked her into TV and Internet, they came out did everything and realized wasnt working go figure said it was at the pole i explained the GIANT mess he said well being an install they will send a pole guy out right away , which blows my mind, maybe i should have just cancel reinstal;led last time to get that type service, Anyways they all show up and get it up and running IT IS ON FINALLY.
SO where do we stand right now, still have not gotten the new or and old box that works, guess will give it another shot tomorrow. I was searching reviews to see if this is a common problem, i ran across the BBB and apparently charter is being sued by the federal government in multiple cases for defrauding customers with Internet speed giving you pay for one thing but not recieving it ,, so keep watch on your junk.
They are installing lines in our neighborhood. Today they hit a water line in my yard. Our water tan black gir 10 minutes, we never got full water pressure bad and one toilet is still not working properly. I called them. They told me they would be happy to google plumbers for me and I can call and have them work and I can pay them. Then I can submit my bill and they may pay some of it. They hit our water main! Why is this even an argument? If this is how they treat potential customers then I fear how they treat you when you already signed up!
I am so upset and disappointed. Horrible customer service, unreliable internet service. I go to school online so a reliable internet connection is a must for me.
Sometimes I have to turn my mobile phone into a hot spot just so I can complete and turn in assignments. I called to have a technician come look at my equipment but do you know what they did? Totally unacceptable. Is this a joke that you provide 60mbps as a starting internet speed? Three days. Spectrum sucks. Do not fall for the buyout scam! Verizon etc. Everything was good the first couple of months.
I called the customer services center and asked why. I was told it was a late fee and I asked why because I was on automatic payments. I was told it would corrected. Never was corrected. Following month my bill was higher and I spoke with a different representative.
They mentioned the same thing. Basically saying that the late fee from the previous month got tacked on to the current month. Also said there was a returned payment fee. So I decided to cancel because of the level of dissatisfaction. Not to mention my WiFi kept going out and I kept having to reset my box. Kind associates on the phone , but terrible communication and services!!!!
But i have never received those speeds. My download speed was around 7mbps. So she said she raised my speed to mbps.. I have had a tech at my house and they told me i needed a new router.. I have a 2. It is impossible to get mbps on a 2. How do they get away with lying and ripping people off?!
I even asked the lady if i needed to update my modem for mbps.. If the modem had anything to do with my speed.. An outdated modem can not handle these high speeds.. Now i have to buy my own 3.
But i already know they will raise me next year.. I hate this company.. Im so done with spectrum. How many times do I need to have my internet go down out of no where. We have Charter internet only with the wifi option. The first year the price was After the 1st year, the price was We have no problems with it.
We are now entering our 4th year. Not to mention for any decent speed they are the ONLY game in town. Talk about monopoly. Customer Retention? I went to the Philippines then transferred to California. Beware of the Bundle.
Why would you have a customer leave and maybe come back. They are not very Customer friendly. On to other options because they only care about you for a yr. Spectrum community not worth the hassle especially if you plan on using a device like a PS4 to watch shows or for online gameplay.
Please select an address. Enter a unit number. Call to order: Installation practices Self-installation is the default installation option when available for customers.
Installation practices Self-installation encouraged. Installation practices Safety-first Installation: A Frontier technician will perform your installation with appropriate safety protocols including wearing protective equipment and maintaining social distancing.
Installation practices Contactless installation: Mediacom will send an installation kit and a technician to set up a single high-speed data connection, phone, or one local TV channel plan with the help of someone in your home.
Installation practices Self-installation is encouraged. Installation practices Free Contactless Delivery: An Xfinity technician will drop-off your equipment with installation instructions, then perform any outside work. Save on fast speed Order a Mbps internet plan for the same price of a Mbps plan.
Installation practices Self-installation encouraged for qualified orders. Shop Spectrum plans Spectrum offers high-speed internet, customizable TV packages and unlimited nationwide calling. Expert tip: Consider the cost per Mbps. More speed and bandwidth for all — Spectrum Internet Ultra speeds are good for connecting eight to 10 devices. Less time downloading — With double the speed of Spectrum Internet, Spectrum Internet Ultra cuts your download times in half.
Download a minute TV episode in under three minutes, or a two-hour HD movie in less than We value your feedback. Was this page helpful? Tell us what helped most on this page. Type your response here. Thanks for your feedback! What to read next Read more. All about Spectrum services: Your ultimate guide Lisa Iscrupe — 5 min read. Subscribe to our weekly newsletter for internet news and promos.
In contrast to some ISP rivals we're looking at you, Cox and Xfinity, among others , Spectrum does not impose data caps on its customers. That means you won't have to track your data usage for fear of throttling issues once you hit some arbitrary threshold. In addition to connecting at home, Spectrum Out-of-Home WiFi is available to customers for free whenever you're out and about. The company boasts more than , hotspots across its entire coverage map -- to connect when you're in range of a network, just sign in with your account username and password for unlimited access.
Customers can also use the My Spectrum app for quick access. The good news? Charter's Spectrum service is doing better now with customers than it has since it acquired Time Warner Cable in mid But there's still work to do. For example, when you look at the J. An apparent 3-hour Spectrum outage on April 5, as charted on DownDetector. At its peak, the site logged nearly 15, user complaints that service was down. As for reliability, the site Downdetector.
Spectrum's history includes numerous instances flagged as outages, but that's on par with every major provider, most of which show a baseline of hundreds of outage complaints at any given moment. Thus far in , Downdetector has flagged numerous possible outages, where the site tracks a sustained spike in user complaints.
Most of these spikes hit a peak of less than 1, complaints, indicating a small-scale outage in some nook of the coverage map, but others are much wider. On April 5, Spectrum's outage complaints shot up from or so to almost 15, , with the apparent outage lasting roughly 3 hours. An outage on Feb. For comparison, Comcast Xfinity which is a slightly larger cable internet provider than Spectrum has seen more outages on Downdetector this year , but none of them have peaked any higher than 5, complaints.
Meanwhile, Cox Communications , a cable internet provider with a customer base that's about five times smaller than Spectrum's, has seen almost double the number of outage reports in That said, as with Comcast, none of Cox's apparent outages in have peaked higher than 5, complaints. Spectrum home internet offers three fast-speed tiers with unlimited data and no contracts.
Customers are also spared some of the extra fees you might find with other ISPs -- there's no additional monthly fee for the modem, for example.
Most customers do not rely on upload speed for much, and even 10 Mbps is enough to handle upload needs like Skype video and photo sharing. They have been investing heavily in upgrading and expanding their hybrid fiber-coaxial cable network. Spectrum has recently been working to upgrade their infrastructure, so it is possible that customers living in certain areas may receive a speed increase.
This product is no longer available. It depends on your plan, as well as other factors like the Spectrum infrastructure in your area and how many people are using the connection.
Extreme is a Time Warner Cable plan that no longer exists. TWC is now Spectrum. New plans range from Mbps to Mbps. By clicking "Get My Free Quote »" above, I consent to receive from Broadbandnow and any party on Broadbandnow's behalf telemarketing calls using an autodialer or pre-recordings, email messages and SMS text messages at any time, which could result in wireless charges, at the number provided above.
I understand that consent is not a condition of purchase. Spectrum Speed Test Test your internet speed or read about Spectrum's internet speed and performance metrics. Enter a zip code. Setup New Service: Order Online. Jump to Download Speed and Latency Test. Start Get a precise, real-time read of your speed with this simple test, it can measure the performance of your connection regardless of who is your current internet provider.
Spectrum offers a wide variety of internet speeds ranging from Mbps to Mbps. More Spectrum Information.
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