Changes of aircraft due to long delays or technical problems do not warrant. Due to the unpredictability of force majeure events, we shall not be liable for any changes either before departure or during the holiday, which in our opinion are necessary to protect your safety. In this event, we will offer you suitable alternative arrangements, or, if you do not travel, return the monies you have paid us but we will not pay you compensation. In all cases, except where the major change arises due to reasons of force majeure and subject to the exceptions above , we will pay compensation as deemed appropriate.
We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. This site uses cookies, as explained in our cookie policy. If you agree to our use of cookies, please close this message and continue to use this site. Terms and Conditions Terms. Our Contact Details. Ticketing and Travel. Our Liability To You.
General Information. Your Conduct on Board. Other Applicable Terms. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. We are not a specialist disabled holiday company but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your trip, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements.
We are under no obligation to you if any event such as this occurs. It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your chosen holiday. We can only provide general information about this. Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. It is to have an approved eTA Electronic Travel Authorisation to enter Canada by air for all visa exempt foreign nationals.
We recommend applying for your eTA before booking your travel arrangements. Should your travel to North America also involve travel into the USA, you will need to check that your passport and visa requirements are met by the appropriate US authorities. We do not accept any responsibility if you fail to have the correct documents for travel or entry into North America.
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country ies through which you are travelling. The airline may decide to refuse to carry you if in their reasonable opinion carrying you would be in breach of any laws, regulations or orders in any country.
Any airline with which you are booked reserve the right to refuse to allow you to check-in or board an aircraft if they consider your passport not to be valid or that it is unlikely to be in a suitable condition to be acceptable to the authorities. Airlines employ a screening company at all their UK and Irish airports and they reserve the right to refuse travel. If you or any member of your party is refused check-in, boarding or travel for the reasons set out in this paragraph you will not be entitled to any compensation or to any refund of any monies paid to us.
If you are denied entry into any country, you will be responsible for paying any fine or charge assessed against us by the Government concerned and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us.
If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand any amount so paid or expenditure so incurred.
We may apply towards such payment or expenditure the value of any unused carriage on your ticket or any of your funds in our possession. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities.
You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.
You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact us. Where you have booked a Package holiday where we are acting as the Package Organiser, please inform the relevant supplier e. If the relevant local supplier is not able to remedy your complaint, please contact either our local agent where applicable, we will provide you with the contact details in your booking documents or email us at mail canadianaffair.
If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at our office within 28 days of the end of your stay, giving your booking reference and all other relevant information.
Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Please see clause 24 for further details. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved. Examples include warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.
This could include an unavailability of certain flight routes, access to certain ports etc. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected.
However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Unavoidable and Extraordinary Circumstances, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation. These Booking Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction over any dispute, claim or other matter which may arise between us unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable.
Many of the services which make up your holiday are provided by independent suppliers. These suppliers provide these services in accordance with their own terms and conditions which will form part of your contract. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions.
Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. In particular these Booking Terms should be read in conjunction with the Conditions of Carriage of your booked airline, which also apply to you. Their Conditions of Carriage are incorporated in your contract w and contain important provisions affecting you, including conditions which may be additional to those expressly set out in these Booking Terms.
As with these Booking Terms, you should refer to them before booking your flight. Those Conditions of Carriage are also available upon written request to us. Luggage Allowances: Luggage Allowances and rules related to the carriage of baggage are set by the airline which carries you.
The applicable allowances are stated on your e-ticket or on our website. If you exceed the permitted luggage allowance any payments for excess baggage are your responsibility. You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly.
Advice from the Foreign Office to avoid or leave a particular country may constitute Unavoidable and Extraordinary Circumstances see clause This section only applies to Package Holidays booked with us as Organiser. Please read this section in conjunction with Section A of these Booking Conditions. We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion.
A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent. Some holiday arrangements require a larger deposit such as Cruise, Rail and Escorted Tours. All details of the required deposits will be advised at the time of booking. Note that certain special offers may require payment on an earlier date, which will be advised to you at time of booking.
If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in the clause 22 below will become payable. You are responsible for ensuring that payment reaches us in time. You must contact us directly or visit our website to make full payment. Failure to make full payment on time will result in the booking being cancelled with loss of deposit. If we do fail financially, any money held at that time by the agent or subsequently accepted from the consumer by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
You will receive your travel documents by email between weeks prior to departure. It is your responsibility to let us know if you have not received your e-ticket. It is vital that you read your e-ticket in full as soon as you receive it as it contains the most up to date flight details. Please note that these may have changed from the details on your original booking confirmation invoice.
The name for each member of your party as shown in their passports must be the same as on the e-ticket, otherwise they may not be permitted to travel. If any of your party changes their name after booking for example, after marriage, you must notify us immediately.
There may be a charge incurred for changing any details. You must make sure that we have up to date contact details for you at all times: Please notify us immediately if you change your phone number, email address or other address. We shall not be responsible if your confirmation invoice or e-ticket fails to reach you in time, for example, if you have failed to provide us with up to date contact information or because it has been blocked by any firewall, spam filter or other means of electronic protection or by reason of any other failure in transmission.
Reconfirmation of flights : Should you want to check on the day of departure that the flight is running on time, please call the airport locally.
We recommend if you are staying longer than 3 weeks that you check the airline website for any changes to the schedule. Pre-selection of seats : We will pass on any requests for pre-selected seats to our suppliers, however please note that suppliers may not always be able to honour these for example where there are aircraft changes due to delays, unscheduled aircraft maintenance or aircraft type change.
We accept no responsibility where suppliers are unable to comply with any pre-selected seats. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
For further information, visit the ATOL website at www. This charge is included in our advertised prices. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought at no extra cost to you.
You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder.
However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme or your credit card issuer where applicable. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed or a suitable alternative, through an alternative ATOL holder or otherwise for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to or confer a benefit on you under the ATOL scheme.
You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in:.
Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines and their agents and any other transport providers. There will be no change to the cost of your holiday within 20 days of departure nor will refunds be paid during this period.
You will be charged for the amount over and above that. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above then any refund due will be paid to you.
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